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This week we invited the MapInfo Pro community to join us for an interactive forum to share challenges and questions with some of our most experienced Tech Support team members. We will post a link for access to the recording next week.Thanks to Justin Tate, Greg Bachinsky, and David Cheve, with backup from Andrei Veselov, for leading this discussion and sharing your years of wisdom with everyone!
We had over 300 registrations and 200 attendees. The conversation was lively and wide ranging, including some these important topics:
We are consolidating the discussions in a document that will be posted here next week.
There were questions about the new SQL interface and the new "Heat Mapper" in the standard version of MapInfo Pro. Keep your eyes out for additional online events covering these topics in more detail. Until then, you can follow Peter Moller's articles on the SQL interface here, and the new Heat Mapper is described in this article by Shweta Shukla.
There will be another Customer Support Forum in late February scheduled at a time more convenient for our customers in the Asia Pacific time zones. That session will also be recorded and will include short presentations on the new SQL interface and the Heat Mapper.We'd love to hear your ideas for future Customer Support Forums. Feel free to add a comment to this post with your suggestions.
Thanks for your participation in this event!
- Excellent way to get people together that use MapInfo Pro and give interactive examples of how to perform specific functions. In the case of this webinar, it seemed that the routing and the layout window were highly discussed.
- The ability to ask questions in the chat window was a nice feature
- The webinar description was very misleading. "Customer Support Forum" made me feel this was going to be a place where existing customers could air the issues they are having and get a resolution (or at least try to start a path towards a resolution). Instead, I felt like a majority of the hour was spent on completely different topics than the assumed Support Topic and any questions posed in the chat window were asked to be taken offline (and then as of now, writing this post, never addressed).
I think that the concept of these webinars would be great to continue; however, apply a precise description of what topic it is surrounding. For example, an hour one week devoted to "SQL querying", or "object manipulation", or whatever is deemed a popular topic to review with users. The topic of the webinar would not just be "Customer Support," but rather "How to Manipulate Objects" or "Enhance your SQL Queries."
I hope this feedback helps, and I look forward to hearing from you reading my questions that I asked last week in the webinar.