Expand all | Collapse all

Ad hoc defect issue on ipad

  • 1.  Ad hoc defect issue on ipad

    Posted 06-30-2019 13:17
    Highways officer goes on site and and when trying report a adhoc defect and when they relocate it on the mapping and the feature of the road is missing, does anyone why is happens and is there a fix to this.

    Thanks in advance

    Afzal Hussain
    Knowledge Community Shared Account

  • 2.  RE: Ad hoc defect issue on ipad

    Pitney Bowes
    Posted 07-01-2019 03:41
    Hi Afzal,

    First thing to check will be if database has associated features listed on that site/road. Sometimes click on nearby area works as that is recorded site/road.
    Is it occurring to all users or only some? If its only to specific user, it could be related to permissions on that feature group chosen .

     If above hints does not resolve the issue, best will be to raise a case to software support for detailed investigation.

    Ritu Mishra
    Pitney Bowes Software India Pvt. Lt

  • 3.  RE: Ad hoc defect issue on ipad

    Pitney Bowes
    Posted 07-02-2019 03:43
    Hi Afzal

    The knowledge article Searching for Features on the map when creating new Defects and Enquiries in ConfirmConnect describes how ConfirmConnect uses location data to find Features.

    This, and all other Pitney Bowes articles, can be found by searching on this Knowledge Communities site or in Google.

    Chris Wareham
    Senior Technical Support Analyst
    Pitney Bowes