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Street Manager Transition

  • 1.  Street Manager Transition

    Pitney Bowes
    Posted 02-27-2020 06:35
    Here is what we are currently thinking regarding the automated transition to Street Manager.

    On the 1st May, any works phases that are still outstanding under EToN will be automatically re-created in Street Manager to bring them up to their current status.  For example, if a major works previously noticed under EToN is still in progress on 1st May we will send the following retrospective notices to Street Manager:

     - PAA
     - Permit Application
     - Actual Start

    The assumption is that authorities will grant these retrospective permits with 100% discount.

    Note that from an authority perspective, Confirm will already know about these works (as it received them under EToN) so the retrospective notices will be marked as ignored when loaded into Confirm.

    We are also considering doing an earlier automatic transition to Street Manager on the 1st April (the start of the transition period).  We are thinking that if a works is planned or in progress but already has an estimated end date beyond the 30th April we will transition the works to Street Manager immediately on the 1st April rather than waiting until the 1st May.

    Any works that are planned to finish before the end of April that require extension will be automatically transitioned too when the extension is requested.

    Does anyone have any comments or concerns about this proposed approach?

    Cheers, John

    ------------------------------
    John Gomersall
    ------------------------------


  • 2.  RE: Street Manager Transition

    Posted 02-27-2020 09:16
    Hi John,
    I would prefer a transition date as soon as possible so that all Works Promoters have clear visibility of planned and inprogress works.

    Will there be an automated transfer of S58 restrictions?

    Many Thanks
    Mary-Ann

    ------------------------------
    Mary-Ann Cuzner
    Street Works Manager
    Southampton HSP
    Southampton
    ------------------------------



  • 3.  RE: Street Manager Transition

    Pitney Bowes
    Posted 02-28-2020 15:32
    Hi Mary-Ann,

    Yes, we should be able to automatically transfer your S58s over.

    On the subject of Section 58s, Street Manager allocates their own reference numbers for these "activities".  Would you (and other customers) be happy for us to update the works reference on the S58 to match the activity reference in Street Manager for easy of cross-referencing?

    Cheers, John

    ------------------------------
    John Gomersall
    ------------------------------



  • 4.  RE: Street Manager Transition

    Posted 03-02-2020 08:49
    SM's works ref for S58s is fine with LB Haringey

    ------------------------------
    Mick Bird
    Business Analyst / Consultant
    London Borough Of Haringey
    London
    ------------------------------



  • 5.  RE: Street Manager Transition

    Posted 03-04-2020 23:24
    ​Hi John,
    That is fine with us,  pleased that we will not need to maually enter all our S58's, thank-you.

    S58's are causing transfer issues for our permits, Street Manager sees the S58 as an unsupported Designation and therefore the permit fails to transfer to Street Manager. The default when raising a permit via the wizard is that all designations are ticke, which I think is a good thing, with the exception of S58's. It is going to be a problem if we have to go into individual permits to untick the s58 restriction.

    Do you have anything planned to address that issue? Could there be an alert to warn of a transfer failure or a dashboard widget maybe? It is not obvious when a permit has failed to transfer which is a risk, we could find ourselves unintentionally working without a permit.

    Many Thanks
    Mary-Ann

    ------------------------------
    Mary-Ann Cuzner
    Street Works Manager
    Southampton HSP
    Southampton
    ------------------------------



  • 6.  RE: Street Manager Transition

    Pitney Bowes
    Posted 03-05-2020 03:23
    Hi Mary-Ann,

    Haringey recently spotted this too.  We will be working on a fix for it.

    When we send notices to Street Manager we use the same tracking mechanisms that we do for EToN, i.e. we have a batch with recipients and we updated the relevant flags on send or failure.  If you have any existing reports that pick up failures then these should continue to work.

    Cheers, John

    ------------------------------
    John Gomersall
    ------------------------------



  • 7.  RE: Street Manager Transition

    Posted 02-28-2020 06:24
    Hi John,
    Can you confirm this will also be the case for Authorities still using Notices, that these will also be recreated in SM (albeit it as deemed Permits).​
    Regards

    ------------------------------
    Steve Churchill
    NRSWA Team Lead
    on behalf Herefordshire Council
    ------------------------------



  • 8.  RE: Street Manager Transition

    Pitney Bowes
    Posted 02-28-2020 15:33
    Hi Steve,

    Yes, we'll transition everything we can.

    Regards, John

    ------------------------------
    John Gomersall
    ------------------------------



  • 9.  RE: Street Manager Transition

    Posted 03-03-2020 11:10
    Hi John,
    That transitional approach sounds fine. How will the "retrospective " notices be dated in SM? Will they somehow match the Confirm ones?

    S58s: yes happy with that approach.
    Thanks
    Lesley


    ------------------------------
    Lesley Cocker
    Dorset Council
    ------------------------------



  • 10.  RE: Street Manager Transition

    Pitney Bowes
    Posted 03-04-2020 03:32
    There isn't a date field we can use for this but we could put the original date in the Early Start reason field.

    ------------------------------
    John Gomersall
    ------------------------------



  • 11.  RE: Street Manager Transition

    Posted 03-05-2020 11:44
    Hi John
    questions from Herts
    • Previously you mentioned the auto migration would need to be triggered by the promoter taking some form of action against the permit for it to be redirected to SM.   This could be something as simple as works comment against each works. Reading the proposal it suggests this would be fully automated based on the estimated end date of the permit, can they confirm no action would be needed by the promoter to trigger this migration? 
    • Does this apply to all works regardless of status i.e. Granted/Awaiting assessment, for example, PAA submitted 6th March for works to commence in July.  HA does not assess PAA prior to 1st April, would the PAA migrate to Streetmanager?
    • What about permits refused in EToN for works planned to commence post 1st May, would these be included in the auto migration?
    • Can they commit to an earlier migration date of 1St April?
    thanks
    Chris

    ------------------------------
    Christopher Faires
    Hertfordshire County Council
    Hertford
    ------------------------------



  • 12.  RE: Street Manager Transition

    Pitney Bowes
    Posted 26 days ago
    Hi Chris,

    In response to your questions:

     - Yes, for works promoted in Confirm there will be no need for any user interaction to transition works due to finish after the end of April
     - Yes, we will deal with all statuses
     - No, we wouldn't initially transition works if there is no current permit.  The works would transition automatically on the next application
     - Not sure who "they" are.  We are thinking of making the dates we use for transition available for editing, but mainly for testing purposes, although they could potentially be changed in production if you are confident.

    Here is the full text of what we are currently proposing for further comment:

    Transition (Planned)

    Transition activities will occur at two specific dates, the "cut-in" date, which is 1st April 2020 and the "cut-off" date which is 1st May 2020.  For testing purposes we will allow these dates to be changed so that the different scenarios can be tried out in the Sandbox. 

    From an Authority perspective, Confirm will automatically transition ongoing works notifications to Street Manager as soon as any notification for that works is received from Street Manager.  For works that have not yet appeared in Street Manager after the cut-off date, the behaviour will vary depending on the status of the works:

    • If works are still in progress (i.e. at a status where a new phase cannot be started) then the Authority notification will be sent via EToN.  Note this is not strictly valid as EToN is no longer legitimate after the cut-off date, but by the same token the promoter should have transitioned the works to Street Manager by then anyway so this should be a rare occurrence
    • If the works are complete then Inspections and FPNs will be sent to Street Manager using the "historic works" mechanism.  Other notification types (presumably only comments) will continue to be sent via EToN until the works has been transitioned to Street Manager

    When external parties transition works to Street Manager you may notice a number of Ignored notices being logged where Confirm already knows about the notice.  We will still log these in Confirm to allow authorities to double check that the data being entered into Street Manager is equivalent to the original Permit that was granted under EToN.

    For works that are Promoted from within Confirm, notifications for any new Phase will automatically be sent to Street Manager once the cut-in date has passed.  The Task Processor will also perform a bulk transition at midnight on the morning of the cut-in date for all works that are already scheduled to complete after the cut-off date.  When Confirm transitions a works the following notifications could be created in Street Manager:

    • Forward Planning (only if this is the most recent notice for the works, in which case no other notifications will be created)
    • Provisional Advanced Authorisation (PAA) from the most recent PAA in Confirm (if the current works phase is major)
    • Permit Application (PA) from the most recent Granted or Deemed Permit Application or Modified Application for the works phase in Confirm.
    • Works Start (if the current works phase is in progress)
    • Requested Change (if there are any outstanding Modified Applications, Permit Variations or Works Data Variations that haven't yet been granted or deemed for the current phase)

    Permit Applications or Variations that have been refused or revoked will not be replicated in Street Manager - only the current valid permit and most recent pending change (if any) will be sent to Street Manager.

    For each generated notification the early start reason or equivalent comment field in Street Manager will indicate that the works were transitioned from EToN and include the date and time that the original notification was received under EToN.

    For any works that were not transitioned at the cut-in date, Confirm will automatically transition the works to Street Manager if either:

    • A change is made that would result in the works now being scheduled to complete after the cut-off date, e.g. requesting an extension
    • Any change is made after the cut-off date

    In this scenario Confirm will generate all of the necessary notifications described above followed by the specific new notification that was just being created.



    ------------------------------
    John Gomersall
    ------------------------------



  • 13.  RE: Street Manager Transition

    Posted 25 days ago
    Hi John

    thanks for your reply.

    what about the mandatory data requirements in street manager that don't exist in ETON, such as questions about the footway and co-ordination activities? How will migrated data, like an updated permit deal with this?

    thanks

    Chris

    ------------------------------
    Christopher Faires
    Hertfordshire County Council
    Hertford
    ------------------------------



  • 14.  RE: Street Manager Transition

    Pitney Bowes
    Posted 25 days ago
    The field mapping is already defined in our documentation.  Please let us know if any particular items cause you concern.

    Cheers, John

    ------------------------------
    John Gomersall
    ------------------------------



  • 15.  RE: Street Manager Transition

    Pitney Bowes
    Posted 20 days ago
    A follow-up on transition.

    One of the scenarios not mentioned before is if a works was stopped under EToN but the registration is entered into Confirm after the cut-off date.  My initial proposal here is as follows:
     - On an ad-hoc basis we will transition a stopped works to Street Manager where a registration is entered after the cut-off date
     - However, we will not include stopped works that have not yet been registered in any bulk transition
    So, in essence, stopped works will only transition if they are "touched".

    Please get back to me if you have any concerns with this approach.

    ------------------------------
    John Gomersall
    ------------------------------



  • 16.  RE: Street Manager Transition

    Posted 19 days ago
    From an HA perspective I think I am happy regarding this proposal as we can still chase outstanding registrations (or if necessary FPN for non receipt) via the api which in itself will trigger a copy (historical version) of those particuar works to SM.  Aside from not having registration details of recent works I'm also a bit concerned about losing some of our sample inspections (numbers) but I guess it is no different from what would happen
    now?

    ------------------------------
    Lynn Rushforth
    London Borough Of Croydon
    ------------------------------



  • 17.  RE: Street Manager Transition

    Pitney Bowes
    Posted 19 days ago
    Hi Lynn,

    Thanks for your response.  To clarify two specific points:

    1. We will only transition works to Street Manager if you are the promoter for the works.  Sending FPNs or Inspections on historic works will operate in a different way.  We are planning a webinar on Monday and I can cover this there in a bit more detail
    2. All of the historic registration details (and other notices) will still exist in Confirm.  The transition is purely to "double-key" this information into Street Manager for you as well.  I suspect you will need to continue to use Confirm to calculate inspection sample sizes for the foreseeable future until sufficient data has built up in Street Manager

    Cheers, John

    ------------------------------
    John Gomersall
    ------------------------------



  • 18.  RE: Street Manager Transition

    Posted 25 days ago
    Hello,

    This isn't a response to the comment I'm replying to but rather a question put out to all readers of this thread. What intervals do you all have your street works transfer scheduled task set to run at?

    Cheers, Sam.
    Senior Systems Technician
    Leicestershire County Council

    ------------------------------
    Sam Nelson
    Leicestershire County Council
    Leicester
    ------------------------------



  • 19.  RE: Street Manager Transition

    Posted 17 days ago
    Hi Sam

    Bit late in responding but we have ours set to 5 minutes if you mean for the API.  I believe that DfT would rather we didn't set more frequently than that (in case we over load them)

    Mick

    ------------------------------
    Mick Bird
    Business Analyst / Consultant
    London Borough Of Haringey
    London
    ------------------------------



  • 20.  RE: Street Manager Transition

    Posted 25 days ago
    Hi all,

    When is everyone looking to actually transition over? For example 17:00 on the 31st March, midnight on April 1st or early hours on the 1st?

    Cheers, Sam.

    ------------------------------
    Sam Nelson
    Leicestershire County Council
    Leicester
    ------------------------------



  • 21.  RE: Street Manager Transition

    Pitney Bowes
    Posted 20 days ago
    Bit of a technical posting here...  We are currently finalising the bulk transition logic which will automatically migrate all outstanding works to street manager that are due to finish after 30th April.

    The SQL for this is pasted below which I recommend you use to create a Confirm data source so that you can review the works that will be transitioned.  If you spot anything that looks wrong and that you can't manually correct before transition then please get back to us ASAP.

    The basic logic behind the SQL is to fetch all works that are proposed or in progress with an estimated end date on or after 1st May where the works are initiated from the database concerned and the most recent notice is flagged to be sent, excluding events and works in a "No Charges" Charge Group.

    SQL is below:

    SELECT
       sw_header.organise_code,
       organisation.organise_name,
       organisation.external_ref_2,
       sw_header.works_ref,
       street_work_type.street_work_name,
       notice_type.notice_type_name,
       str_wk_occupation.actual_start_date,
       str_wk_occupation.proposed_end_date,
       sw_notice_header.works_desc
    FROM
       sw_header 
       JOIN str_wk_occupation 
          ON (sw_header.work_header_no = str_wk_occupation.work_header_no 
          AND sw_header.work_opening_no = str_wk_occupation.work_opening_no)
       JOIN sw_notice_header 
          ON (sw_header.work_header_no = sw_notice_header.work_header_no 
          AND sw_header.work_version_no = sw_notice_header.work_version_no)
       JOIN notice_type ON notice_type.notice_type_code = sw_notice_header.notice_type_code
       JOIN street_work_type ON street_work_type.street_work_code = sw_notice_header.street_work_code
       JOIN organisation ON sw_header.organise_code = organisation.organise_code 
    WHERE
             str_wk_occupation.proposed_end_date >= '1/May/2020' 
             AND (str_wk_occupation.occupy_status = 'S' 
                OR str_wk_occupation.occupy_status = 'P')
             AND organisation.initiation_flag = 'Y' 
             AND sw_notice_header.send_flag = 'Y' 
             AND street_work_type.charge_group <> 'X'
             AND sw_header.works_ref NOT LIKE '\_%' ESCAPE '\'


    ------------------------------
    John Gomersall
    ------------------------------



  • 22.  RE: Street Manager Transition

    Posted 19 days ago
    Hello John,
    Thank you very much for that. That mostly looks good and I have unticked "Send notice" from the few skeletons that has dug out of the closet that I can't use legitimate updates to clear down. Will that sort it?
    Got a few things from pre-local government reorganisation with old neighbouring authority codes in that I can't do much with.
    Thanks
    Lesley

    ------------------------------
    Lesley Cocker
    Dorset Council
    ------------------------------



  • 23.  RE: Street Manager Transition

    Pitney Bowes
    Posted 19 days ago
      |   view attached

    Hi all,

    Confirm team will conduct a webinar on Monday 23rd March 10 AM on the Street Manager project. 

    The Street Manager go-live date of 1st April is approaching and we are about to release the next version of our Street Manager interface, which will be used through the go-live period.  This webinar will cover everything that customers need to do to prepare for the transition, describe the most recently developed functionality and explain what additional functionality will be delivered in a subsequent release (before 30th April).  The full agenda is as follows: 

    • Explain the process of registering with Street Manager and activating the Confirm Street Manager interface.
    • Talking through the Transition process and highlighting any potential issues.
    • Walk through of the latest functionality and documentation.
    • Describing the functionality that is not yet available, the impact of this and to agree suitable time scales for deployment.
    • Discuss the process for raising issues found during go-live.

     We plan to release the next version on the afternoon of Monday, 23rd March, assuming that no critical issues are identified during the discussion.
    -------------------------------------------------------------------------
    Webinar joining details:

    Join Skype Meeting <https://meet.lync.com/pbinc/himanshu.jain/KC3JDFK9>      

    Trouble Joining? Try Skype Web App <https://meet.lync.com/pbinc/himanshu.jain/KC3JDFK9?sl=1


    Join by phone : +44 20 3787 4151
    Conference ID: 547616839
    Find a local number <https://dialin.lync.com/2071d10d-813d-4ad1-af08-6d5dc8b29f49>
    ---------------------------------------------------------------------------------

    You can also add the attached calendar invite in your mailbox.

    Regards,
    Himanshu



    ------------------------------
    Himanshu Jain
    Product Owner
    Confirm
    ------------------------------



  • 24.  RE: Street Manager Transition

    Pitney Bowes
    Posted 19 days ago
    Hi Lesley,

    If the works are "from" old organisations then you could untick the Notice Initiation checkbox for these and we'd then not transition them.

    Cheers, John

    ------------------------------
    John Gomersall
    ------------------------------



  • 25.  RE: Street Manager Transition

    Pitney Bowes
    Posted 17 days ago
    Edited by John Gomersall 17 days ago
    Based on feedback so far I have a few other suggested criteria for excluding works from transition:

    • Don't transition works promoted by "dead" organisations
    • Don't transition proposed Major works where the most recent PAA has been refused
    • Don't transition proposed Minor or Standard works where the most recent Permit Application has been refused
    The new SQL for this is pasted at the end of this post.

    We've also been working on the transition logic for events.  Current events have their send flag checked by default in Confirm but EToN knows to ignore them.  What we are now proposing to do is as follows:

    1. Initially untick the send flag of all existing events
    2. As new events are entered, if they meet the criteria for sending to Street Manager they will be sent (if the end date has not passed), otherwise the send flag will be unticked
    3. When the bulk transition date is reached all existing events with the send flag unticked will be reviewed and copied to Street Manager if their end date is not passed and the organisation is an initiator and not "dead"

    Any further comments on this?

    John

    SQL for works below:

    SELECT
       sw_header.organise_code,
       organisation.organise_name,
       organisation.external_ref_2,
       sw_header.works_ref,
       street_work_type.street_work_name,
       notice_type.notice_type_name,
       str_wk_occupation.actual_start_date,
       str_wk_occupation.proposed_end_date,
       sw_notice_header.works_desc
    FROM
       sw_header 
       JOIN str_wk_occupation 
          ON (sw_header.work_header_no = str_wk_occupation.work_header_no 
          AND sw_header.work_opening_no = str_wk_occupation.work_opening_no)
       JOIN sw_notice_header 
          ON (sw_header.work_header_no = sw_notice_header.work_header_no 
          AND sw_header.work_version_no = sw_notice_header.work_version_no)
       JOIN notice_type ON notice_type.notice_type_code = sw_notice_header.notice_type_code
       JOIN street_work_type ON street_work_type.street_work_code = sw_notice_header.street_work_code
       JOIN organisation ON sw_header.organise_code = organisation.organise_code 
    WHERE
             str_wk_occupation.proposed_end_date >= '1/May/2020' 
             AND (str_wk_occupation.occupy_status = 'S' 
                OR (str_wk_occupation.occupy_status = 'P'
                 AND (permit_status IS NULL OR permit_status != 'RA')​))
             AND organisation.initiation_flag = 'Y' 
             AND organisation.dead_flag = 'N' 
             AND sw_notice_header.send_flag = 'Y' 
             AND street_work_type.charge_group <> 'X'
             AND sw_header.works_ref NOT LIKE '\_%' ESCAPE '\'

    SQL for events is as follows:

    SELECT
       sw_header.organise_code,
       organisation.organise_name,
       organisation.external_ref_2,
       sw_header.works_ref,
       street_work_type.street_work_name,
       notice_type.notice_type_name,
       str_wk_occupation.actual_start_date,
       str_wk_occupation.proposed_end_date,
       sw_notice_header.works_desc
    FROM
       sw_header 
       JOIN str_wk_occupation 
          ON (sw_header.work_header_no = str_wk_occupation.work_header_no 
          AND sw_header.work_opening_no = str_wk_occupation.work_opening_no)
       JOIN sw_notice_header 
          ON (sw_header.work_header_no = sw_notice_header.work_header_no 
          AND sw_header.work_version_no = sw_notice_header.work_version_no)
       JOIN notice_type ON notice_type.notice_type_code = sw_notice_header.notice_type_code
       JOIN street_work_type ON street_work_type.street_work_code = sw_notice_header.street_work_code
       JOIN organisation ON sw_header.organise_code = organisation.organise_code 
    WHERE
             str_wk_occupation.proposed_end_date >= '1/Apr/2020' 
             AND (str_wk_occupation.occupy_status = 'S' 
                OR str_wk_occupation.occupy_status = 'P')
             AND organisation.initiation_flag = 'Y' 
             AND organisation.dead_flag = 'N' 
             AND sw_notice_header.batch_id IS NULL 
             AND sw_header.works_ref LIKE '\_%' ESCAPE '\'


    ------------------------------
    John Gomersall
    ------------------------------



  • 26.  RE: Street Manager Transition

    Posted 17 days ago
    Hi John

    From our permitting team:

    We would be inclined to say we would want all information transferred.  Even if previously refused we would like knowledge of this. We use this information quite a lot when considering a new applications.

    As for dead organisations we should still have a record of who worked where despite them not existing

    Many Thanks


    ------------------------------
    Chi Lai
    Applications Manager - IS
    Southwark Council
    London
    ------------------------------



  • 27.  RE: Street Manager Transition

    Pitney Bowes
    Posted 17 days ago
    Hi Chi,

    I think it may be worth clarifying a few points here:

    We are only talking about migrating "live" works that you promote to street manager.  We cannot migrate works for other promoters (e.g. undertakers) as that is their responsibility.  We are also not able to migrate historic works to Street Manager unless you inspect them or raise an FPN against them.

    In addition, this transition is only copying details for existing works to Street Manager - the full works history for all works will remain in Confirm, so you will still be able to see historic refusal's etc. in Confirm.

    Cheers, John

    ------------------------------
    John Gomersall
    ------------------------------



  • 28.  RE: Street Manager Transition

    Posted 6 days ago

    Hi John,

    Given the delayed deadline for mandatory use of Street Manager, and the latest functionality released by DfT that you are now needing to take into API as well, do you have any date recommendations for effecting transition? Our own feeling is that we should give PB time now to match the latest DfT release and then see if any further enhancements are imminent before turning on. However we see Paul Chandler is encouraging users to transition to Street Manager on the original date where possible and we also understand that some authorities and undertakers may need to transition on this date as their current software contracts are coming to an end.
    Bearing in mind that that some people will transition tomorrow therefore, do we need to take any action to make sure that we continue to receive all our transactions and other users receive ours?
    Thanks
    Lesley



    ------------------------------
    Lesley Cocker
    Dorset Council
    ------------------------------



  • 29.  RE: Street Manager Transition

    Posted 6 days ago
    Southwark and Haringey are thinking of switching over this week or next, so would appreciate reassurance from PB that we are doing the right thing instead of waiting.

    Mick

    ------------------------------
    Mick Bird
    Business Analyst / Consultant
    London Borough Of Haringey
    London
    ------------------------------



  • 30.  RE: Street Manager Transition

    Pitney Bowes
    Posted 6 days ago
    Hi Mick, Lesley,

    The latest version we have released should cover everything you need to do to support early adoption.  We haven't implemented Inspection of Historic works or Defective apparatus yet, but these will continue to be sent over EToN in the interim.

    The advantage of activating the new agent now is that if someone does send something to you via Street Manager then you will see it in Confirm, but we'll carry on using EToN to respond to promoters who send stuff in using EToN.

    Having said all that I would hope that a utility you work for wouldn't transition without letting you know, but maybe that's be being naive...?

    Cheers, John


    ------------------------------
    John Gomersall
    ------------------------------



  • 31.  RE: Street Manager Transition

    Posted 6 days ago
    ​Hi John,
    Thanks for that - I will discuss with our Street Works team. It sounds like there isn't too much reason to hold back but they are concerned that we lose transactions somehow as they feel we could do more testing (we should indeed). I presume it is more a matter of copying to Street Manager rather than "moving".
    We will check with our HAUC whether anyone has set a date and take it into account.
    Thanks very much. Stay well all.
    Regards
    Lesley

    ------------------------------
    Lesley Cocker
    Dorset Council
    ------------------------------



  • 32.  RE: Street Manager Transition

    Posted 4 days ago
    Thanks John - re: Utilities - so, if Thames were to switch on their Symology API (and not tell us) would their new notices just go into SM and not touch EToN? Apologies if I'm sounding a bit thick...

    ------------------------------
    Mick Bird
    Business Analyst / Consultant
    London Borough Of Haringey
    London
    ------------------------------



  • 33.  RE: Street Manager Transition

    Pitney Bowes
    Posted 4 days ago
    Hi Mick,

    Once a works has transitioned to Street Manager then the notices will only be sent to Street Manager going forward, they won't also be "cc'd" to EToN.

    If you have the new Confirm agent enabled with working credentials then we will pick these up and they will appear in Confirm just the same as if they had come via EToN, but your responses will automatically be set back via Street Manager.

    Cheers, John

    ------------------------------
    John Gomersall
    ------------------------------



  • 34.  RE: Street Manager Transition

    Posted 4 days ago
    But I would need to have the new agent turned on for this to happen otherwise there could be a pile of Thames notices in SM and I wouldn't know unless I was monitoring SM production?

    ------------------------------
    Mick Bird
    Business Analyst / Consultant
    London Borough Of Haringey
    London
    ------------------------------



  • 35.  RE: Street Manager Transition

    Pitney Bowes
    Posted 4 days ago