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Intermittent MapInfo Pro v15.0 problem - unable to select/move labels in map window

  • 1.  Intermittent MapInfo Pro v15.0 problem - unable to select/move labels in map window

    Posted 27 days ago
    ​Since our recent upgrade to v15.0 from v11.5 we have noticed an issue with selecting and moving labels in the map window.  This didn't used to happen so I am guessing it's a bug, but I can't find a reference to it on the Pitney Bowes site.  We have a standard workspace with lots of layers with labels switched on.  When we want to produce a map, we click and drag these labels as required.  What happens now is that sometimes (it may be after the first few labels have been moved successfully) it stops allowing labels to be selected - you just start selecting objects on the layers below instead.  This can be worked around by switching off layers temporarily while doing the label shifts (sometimes switching the base map off works), but we wondered if there is a fix for this?  I have checked the "Selectable Labels" option at the top of the Layer Control and it is switched on OK - besides, the issue is intermittent.

    Many thanks,
    Jane

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    Jane Mason
    Biological Records Officer (GIS), Suffolk Biodiversity Information Service, UK
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  • 2.  RE: Intermittent MapInfo Pro v15.0 problem - unable to select/move labels in map window

    Posted 27 days ago

    Hi Jane

    Can you check that you haven't accidentally turned off the ability to select labels for the map. This is a new feature that would you prevent you from selecting labels when you really want to select spatial features in the map.

    It's locate din the Layer Control to the right of the map, see the image below. The image is from MapInfo Pro 17.0 but the icon can be found at the same location in the Layer Control in MapInfo Pro 15.0



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    Peter Horsbøll Møller
    Pitney Bowes
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  • 3.  RE: Intermittent MapInfo Pro v15.0 problem - unable to select/move labels in map window

    Posted 27 days ago
    Thanks for your reply Peter, but yes I checked that, as I saw from searching this list for similar problems that this is now a feature.  But it is always turned on when the issue occurs.

    Best wishes,
    Jane​

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    Jane Mason
    Biological Records Officer (GIS), Suffolk Biodiversity Information Service, UK
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  • 4.  RE: Intermittent MapInfo Pro v15.0 problem - unable to select/move labels in map window

    Posted 27 days ago
    Can you make sure you are using the latest version of MapInfo Pro 15.0 which currently is MapInfo Pro 15.0.3.
    You can get it here: Download MapInfo Pro 15.0.3

    I saw we did fix some issues related to labels. This was however specifically when using a Clip Region.

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    Peter Horsbøll Møller
    Pitney Bowes
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  • 5.  RE: Intermittent MapInfo Pro v15.0 problem - unable to select/move labels in map window

    Posted 26 days ago
    Thanks Peter - I would like to!  I have passed on the advice but I think it may be a while before we have the upgrade.

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    Jane Mason
    Biological Records Officer (GIS), Suffolk Biodiversity Information Service, UK
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  • 6.  RE: Intermittent MapInfo Pro v15.0 problem - unable to select/move labels in map window

    Posted 15 days ago
    Just an update to this - I have had the ​maintenance release upgrade to MapInfo Pro 15.0.3.  I thought at first that it had solved the problem, but yesterday I noticed that it is still happening - after a while of selecting and moving labels, it stops being possible without doing something like zooming in and out, or actually making all other layers unselectable.

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    Jane Mason
    Biological Records Officer (GIS), Suffolk Biodiversity Information Service, UK
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  • 7.  RE: Intermittent MapInfo Pro v15.0 problem - unable to select/move labels in map window

    Posted 2 days ago
    Hi Jane,
    Not something I have come across before.
    I have passed this onto our tech support team for them to investigate.

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    Peter Horsbøll Møller
    Pitney Bowes
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  • 8.  RE: Intermittent MapInfo Pro v15.0 problem - unable to select/move labels in map window

    Posted 2 days ago
    Thank you Peter.​

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    Jane Mason
    Biological Records Officer (GIS), Suffolk Biodiversity Information Service, UK
    ------------------------------