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Downloading updates from Digital River - forbidden access

  • 1.  Downloading updates from Digital River - forbidden access

    Posted 01-08-2019 06:41
    Hi

    I am unable to access downloads from orders in Digital River.

    I'm trying to get v17.0.2, as well as the Bing patch (to make sure it works for clients), and after ordering them I click on the download link (below) to be told  "Forbidden: You don't have permission to access ........."

    This also happens when I go to the "findmyorder.com" link.

    Is this happening to anyone else? Anyone know how to fix it?

    Thanks in advance

    ------------------------------
    Caroline Hilton
    Pelican GeoGraphics Ltd (VAR)
    Petersfield
    ------------------------------


  • 2.  RE: Downloading updates from Digital River - forbidden access

    Pitney Bowes
    Posted 01-08-2019 07:58
    ​Does this mean you never get to the screen where you enter your e-store credentials?

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    Eric Blasenheim
    Spectrum Spatial Technical Product Manager
    Troy, NY
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  • 3.  RE: Downloading updates from Digital River - forbidden access

    Posted 01-08-2019 08:30
    I had to log into the e-store to put the order through, then I got the page that showed the completed order with the green download buttons. Nothing else. When I click on the green button it says "forbidden".

    ------------------------------
    Caroline Hilton
    Pelican GeoGraphics Ltd (VAR)
    Petersfield
    ------------------------------



  • 4.  RE: Downloading updates from Digital River - forbidden access

    Pitney Bowes
    Posted 01-08-2019 08:36
    Caroline,

    You might be experiencing a server caching issue unique to your corporate VPN and the Digital River site, which causes a delay in the availability of the product to download for a short period of time.

    The options are these:

    1. Allow the server cache to synch within their VPN; return to the same order after 12pm today via www.findmyorder.com and re-attempt the download.
    2. Log off of yourr VPN which is generating the firewall/server synch issue and attempt the estore link again.

    Regards,
    Andrei



    ------------------------------
    Andrei Veselov
    Knowledge Community Shared Account
    Shelton CT
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  • 5.  RE: Downloading updates from Digital River - forbidden access

    Posted 01-08-2019 09:19
    Thanks Andrei, I am not aware that I have a VPN, only a laptop connected to the internet.

    Which time zone would the 12pm need to be? It's not working yet, 14:18 UK time

    Cheers

    ------------------------------
    Caroline Hilton
    Pelican GeoGraphics Ltd (VAR)
    Petersfield
    ------------------------------



  • 6.  RE: Downloading updates from Digital River - forbidden access

    Posted 01-09-2019 17:46
    Hi Caroline, I had the same problem on monday but for the "Spectrum™ Technology Platform 12.2.1 S05 Product Update ". I lodged a support request and they just sent me an Amazon link instead.

    Regards,

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    Jason Hemingway
    Coordinator Asset Mgt & GIS
    Cassowary Coast Regional Council
    Innisfail Australia
    ------------------------------