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Problems installing the Confirm PDF Printer on 64-bit computers

  • 1.  Problems installing the Confirm PDF Printer on 64-bit computers

    Posted 06-25-2019 10:17
    I am aware that there is an problem with installing the Confirm PDF Printer on 64-bit computers and having just encountered this on 3 new Windows 10 64-bit Laptops that I had just installed Confirm onto.

    I followed ALL the instructions contained on the the Knowledge Article, none of which worked. On trying the Amyuni installer using the a Command Prompt, as an Administrator, i got the  "Error 1722: The RPC server is unavailable" I therefore googled what this problem could be and carried out all the checks suggested all of which where as they should be.


    Has anyone else had this problem and if so how did you overcome the problem?

    Or how long will we have to wait for the problem to be resolved?



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    Martin Langler
    EAST RIDING OF YORKSHIRE COUNCIL
    BEVERLEY
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  • 2.  RE: Problems installing the Confirm PDF Printer on 64-bit computers

    Pitney Bowes
    Posted 07-01-2019 03:48
    Hi ,

    The RPC server is unavailable error means your Windows computer have a problem with communicating with other devices or machines through the network you use.This can occur with any instalation that aims to access shared file or network resource.

    Follow the setps "RPC issue" and restart machine. This should resolve the issue.




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    Ritu Mishra
    Pitney Bowes Software India Pvt. Lt
    NOIDA
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  • 3.  RE: Problems installing the Confirm PDF Printer on 64-bit computers

    Posted 07-01-2019 09:37
    Hi Ritu

    I checked all of the settings on the website you advised and they are all as they should be.

    Looks like we might have issues with the 3 Laptops we have?

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    Martin Langler
    EAST RIDING OF YORKSHIRE COUNCIL
    BEVERLEY
    ------------------------------



  • 4.  RE: Problems installing the Confirm PDF Printer on 64-bit computers

    Pitney Bowes
    Posted 07-01-2019 10:44
    Hi Martin,

    Which Confirm PDF printer is being tried for installation? What is the version ? What is the  Operating system? One thing is we can compare support matrix.
    Second is many of the changes are not effective until we restart the machine. So reinstall after restart should make changes effective.

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    Ritu Mishra
    Pitney Bowes Software India Pvt. Lt
    NOIDA
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  • 5.  RE: Problems installing the Confirm PDF Printer on 64-bit computers

    Posted 07-02-2019 03:31
      |   view attached
    Hi Mishra

    The Confirm PDF Printer is installed on a Windows 10 64 bit Laptop. I have attached screenshots of the Version of both Confirm and the PDF Printer that are installed. Shut down and restarts have also been carried out to no avail.

    Both of these we have installed on over 200 Desktops and Laptops with no issues until we tried on these 3 Laptops.



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    Martin Langler
    EAST RIDING OF YORKSHIRE COUNCIL
    BEVERLEY
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    Attachment(s)

    docx
    Confirm PDF Issue.docx   31K 1 version


  • 6.  RE: Problems installing the Confirm PDF Printer on 64-bit computers

    Pitney Bowes
    Posted 07-02-2019 10:40
      |   view attached
    Hi Martin.,

    If we look at supported OS  for release 18.20, then  Windows 10 does not show in the list. Please find attached screen shot.  Can you compare the working OS with this matrix and respond if this points to root cause.

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    Ritu Mishra
    Pitney Bowes Software India Pvt. Lt
    NOIDA
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  • 7.  RE: Problems installing the Confirm PDF Printer on 64-bit computers

    Pitney Bowes
    Posted 07-03-2019 03:45
    Hi Martin

    There is a knowledge article called Problems installing the Confirm PDF Printer on 64-bit computers which may help if Confirm is installed on the user's PC.  I have also seen problems if more than one PDF Printer is installed on the machine.

    If the article does not solve problem please raise a case with Software Support so we can investigate it in detail and pass it to the engineering team if required.

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    Chris Wareham
    Senior Technical Support Analyst
    Pitney Bowes
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  • 8.  RE: Problems installing the Confirm PDF Printer on 64-bit computers

    Moderator
    Posted 18 days ago
    Hi Martin,

    Greetings!
    I hope you got the resolution of your query.
    Please mark the best answer by selecting "Make Best Answer" in the Reply menu.
    It will help us and other users save their time.

    For more information click here.

    Regards
    Aakash Singh

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    Aakash Singh
    Pitney Bowes Software India Pvt. Lt
    NOIDA
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