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Any experience with PEGA systems Compose integrations?

  • 1.  Any experience with PEGA systems Compose integrations?

    Posted 07-24-2019 05:13
    Hi,

    We see a lot of focus on PEGA systems (for CRM and Business Processes with our customers). Some names: ING, VIVAT, De Volksbank, VodafoneZiggo, Achmea in our market. Are there live use cases where Compose has been integrated with PEGA systems and if so, how and for what use cases?

    We might be able to leverage this info to position ourselves better in our market.

    Thanks in advance!


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    Patrick Roelandt
    Document Dialog B.V.
    Bunnik
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  • 2.  RE: Any experience with PEGA systems Compose integrations?

    Pitney Bowes
    Posted 07-25-2019 03:08
    Hi Patrick,

    very good post! Eventually you want to enter an idea in the PB ideas portal to provide an integration (software enhancement) or integration guide ...

    Cheers
    Marcus

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    Marcus Enger
    Director Partner Management EMEA
    PITNEY BOWES SOFTWARE, INC, Germany
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  • 3.  RE: Any experience with PEGA systems Compose integrations?

    Posted 07-25-2019 03:11
    Marcus, that is not my intention. I only want to know if it has been done somewhere already and what the learnings were.

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    Patrick Roelandt
    Document Dialog B.V.
    Bunnik
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  • 4.  RE: Any experience with PEGA systems Compose integrations?

    Pitney Bowes
    Posted 07-30-2019 08:37

    Hi Partick,

    This sounds familiar, I've made some enquiries internally to get some more information.

    Regards,

    Steve



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    Steve Wilkins
    Pitney Bowes Software Ltd
    Henley-on-Thams
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  • 5.  RE: Any experience with PEGA systems Compose integrations?

    Posted 07-30-2019 09:46
    Brilliant, thank you Steve. Hoping you will find something.

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    Patrick Roelandt
    Document Dialog B.V.
    Bunnik
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  • 6.  RE: Any experience with PEGA systems Compose integrations?

    Pitney Bowes
    Posted 08-07-2019 04:56
    We've had a couple of projects in EMEA where clients are using Pega systems, summarised as:

    • Government org. – embedding the ActiveX into their own Correspondent application and using the Editor methods natively from a simple webapp integration.
    • Travel org. – a looser integration where the PEGA client could author their own email/copy/letter content and this is transformed into a simple data/mark-up format that can be consumed by an EngageOne application and generates the output based on the clients channel of choice.

    We can get you more detail as and when you need it.

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    Steve Wilkins
    Pitney Bowes Software Ltd
    Henley-on-Thams
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  • 7.  RE: Any experience with PEGA systems Compose integrations?

    Posted 08-29-2019 05:42
    Hi Steve

    Yesterday I had a meeting with Pega Systems NL. The subject was linking EngageOne Compose to Pega CRM. At our customer Vivat a link has now been established with EngageOne Ondemand, linking with Interactive is planned for this year.
    In addition to Compose, Interactive video and a possible link between Pega and EngageOne Video were also discussed.
    I was asked if Pitney has already implemented implementations with Pega, Steve if you have more information that I can share than please. They also asked who is involved as a contact person from Pitney. Is this Alan Hunter and can I mention this to Pega.

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    Gerard Boele
    Document Dialog B.V.
    Heverlee, Utrecht
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  • 8.  RE: Any experience with PEGA systems Compose integrations?

    Pitney Bowes
    Posted 08-29-2019 05:50

    Hi Gerard,

    The work we have done with Pega Systems was done by Alan's team so I would suggest contacting him directly to discuss what he can offer, I am not in a position to commit Alan to anything.

    Regards,

    Steve



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    Steve Wilkins
    Pitney Bowes Software Ltd
    Henley-on-Thams
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