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Workzone - Inactive users appearing in the timeline

  • 1.  Workzone - Inactive users appearing in the timeline

    Posted 8 days ago
    Users that have been set to Inactive are appearing as available resources in the Timeline.  Is there another option that stops them from appearing?

    Additionally I have  a user that is not showing in the list of available resources, I assume the above answer will solve that?

    ------------------------------
    Stephen Perger
    Business Systems Analyst
    Buloke Shire Council
    Wycheproof
    ------------------------------


  • 2.  RE: Workzone - Inactive users appearing in the timeline

    Pitney Bowes
    Posted 7 days ago
    Hi Stephen,

    What you are seeing as available resources are Gangs, which are found in Works Management > Gang Allocation > Gang Lookups.

    It is possible to simply delete a Gang from the Lookup if it is no longer required.

    Regards
    Liz

    ------------------------------
    Elizabeth McKenzie
    Support Analyst/Programmer
    Knowledge Community Shared Account
    Shelton CT
    ------------------------------



  • 3.  RE: Workzone - Inactive users appearing in the timeline

    Posted 6 days ago

    Thanks for that Liz,

     

    I have added a new gang and linked to their action officer entry, but is still not appearing in workzone, is there anything else that may be excluding them from showing.

     

    The link between the Gang and Device Action Officer, if their Action Officer entry is in-active, should this not exclude them from the lookup in workzone?

     

     

    I have tried to delete entries from the Gang Lookup, but as they are linked to existing jobs, I cannot remove them.  Can you advise what tables I would need to update to change to another gang.

     

    Thanks

     

    Stephen Perger

    Business Systems Analyst

    Buloke Shire Council

     

    p.  1300 520 520

    f.  03 5493 7395

    a.  PO Box 1, Wycheproof VIC 3527

    SPerger@buloke.vic.gov.au

    http://www.buloke.vic.gov.au






  • 4.  RE: Workzone - Inactive users appearing in the timeline

    Pitney Bowes
    Posted 6 days ago
    Hi Stephen,

    The Gangs are set as a Preference in Workzone.  I have just had a quick look and it appears that if you do only have a subset of the Gangs selected in your Preferences then any new Gangs are not checked by default.

    Regards
    Liz

    ------------------------------
    Elizabeth McKenzie
    Support Analyst/Programmer
    Knowledge Community Shared Account
    Shelton CT
    ------------------------------



  • 5.  RE: Workzone - Inactive users appearing in the timeline

    Posted 5 days ago

    Liz,

     

    Thanks for that, all sorted

     

    Regards

     

    Stephen Perger

    Business Systems Analyst

    Buloke Shire Council