Visit us in booth 101 to learn how The Knowledge Fabric from Pitney Bowes helps utilities companies know and understand their customers… the where, what and how of their customer. Embracing data and location as needed. Then reaching and engaging customers at their moment of need.
The team will be talking about HOW clients are engaging customers now... do they have a mobile and Omni Channel strategy. How does personalization play into their strategy in reaching and engaging customers? Do you have the right technologies to help your organization in their acquisition (Onboarding), retention and cross-sell initiatives?
The 2019 EMACS Conference will provide a forum for utility professionals to network, exchange best practices and share new ideas with one another while also allowing them to learn about and connect with resource providers who can help them improve their operations.3:30 PM – 4:00 PM Breakout SessionsDigitally Transforming Customer Engagements – Meeting Utility Clients at THEIR Moment of Need.