Almost 18 working for Sotware companies, even my own for 4 years, I have always worked with Customer to improve the Customer and Employee experience.
During this period, we have included more and more new channels and innovations, especially because the main change come from the Customer himself.
He wants now to have instant and personalized answer to any of his request. He wants to be always an important people and be recognized... This has change completely the Journey.
With CES Software, we can now provided innovative experiences, covering stuff that the customer really appreciate.